Abel Castellón

Abel Castellón has a diverse work experience in the IT industry. Abel started working as a IT Deployment specialist at Facebook in 2011, where they imaged laptops, encrypted hard drives, and set up accounts for new hires. Abel then moved on to become an IT Analyst at Paul Hastings, where they performed tasks such as imaging desktops and laptops with the new Windows 7 OS and ensuring a smooth transition between old and new machines. Abel also gained experience as an IT Consultant at Exelixis, a Desktop Support Technician at Coblentz Patch Duffy & Bass LLP, and a Helpdesk Analyst at Durie Tangri LLP.

In 2013, Abel joined Salesforce as an IT Analyst, focusing on a Blackberry to iPhone migration and handling mobile device request tickets. Abel then worked at LinkedIn as a System Support Analyst, providing customer-facing support, troubleshooting hardware and software issues, and supporting end-users for malware incidents.

Abel's most recent position is as an IT Service Desk Specialist at Gong, starting in 2022. Overall, Abel's work experience showcases their technical expertise, customer service skills, and ability to provide efficient IT support in various professional settings.

Abel Castellón has a diverse education history. In 2006, they began attending Mills High School and successfully obtained their High School Diploma in 2010. After high school, in 2011, they enrolled at the City College of San Francisco, where they earned a Certificate for the fundamentals of technical support with a focus on Computer Networking and Information Technology.

In addition to their formal education, Abel has obtained several additional certifications. In March 2011, they earned a certification in Fundamentals in Technical Support from the City College of San Francisco. Furthermore, they have acquired various certifications through LinkedIn, including Customer Success Management Fundamentals and Sales: Customer Success in July 2021, Being an Effective Team Member in November 2020, and Learning Microsoft Dynamics 365: The Basics in November 2020. Abel's dedication to learning and expanding their skill set is evident through their pursuit of additional certifications.