Melissa Grant

Customer Care Manager at Good Dog

Melissa Grant has a diverse work experience, starting with their most recent role as a Customer Care Manager at Good Dog. In this position, they provided first-line support, managed a team of six Care Specialists, and handled escalated interactions and processes. Prior to that, they worked as a Senior Care Specialist at Good Dog, where they provided support, built processes, and managed customer escalations. Before joining Good Dog, Melissa was a Customer Care Specialist, also at Good Dog, where they provided personalized support to customers and helped build a growing team.

Before their time at Good Dog, Melissa worked at Church & State as an Operations Manager and a Community Manager. As Operations Manager, they achieved consistent growth in coworking space membership and managed budgets. As a Community Manager, they managed community initiatives, collected and maintained data, and managed social media and email marketing.

Melissa also worked at Batch Twenty-One as a Social Media Coordinator, where they developed and executed social media campaigns and managed email marketing. Melissa gained experience in sales, communications, and customer service while working as a Sports Complex Site Supervisor and Head Summer Camp Counselor at Salt Lake County.

Additionally, Melissa worked at Westminster College as a Study Abroad Advisor and at Intermountain Healthcare as a Marketing Intern.

Melissa also had internships at Utah is Rad, where they worked on social media and event planning, and at The Jewish Community Center, where they supervised and monitored the safety of children.

Melissa Grant attended Westminster University from 2014 to 2018, where they obtained a Bachelor of Arts (B.A.) degree in Marketing & Public Health. Additionally, they attended the University of Chester from 2016 to 2017 and obtained another Bachelor of Arts (B.A.) degree in Business, Management, Marketing, and Related Support Services. Before attending university, Melissa completed their high school education at Highland High School from 2010 to 2014. Melissa does not have any additional certifications at this time.



  • Customer Care Manager

    December, 2022 - present

  • Senior Care Specialist

    August, 2021

  • Customer Care Specialist

    May, 2020

  • Onboarding Specialist

    September, 2019