Carrie Coles

Carrie Coles has extensive experience in information governance, risk management, and compliance. Carrie most recently served as the Head of Information Governance, Risk and Compliance at Good Energy, where they led the IGRC team and was responsible for various governance activities. Prior to that, they held roles at UK Shared Business Services Ltd (UK SBS), including Risk and Information Manager, HR Data Specialist, HR Compliance Co-Ordinator, HR Assistant Specialist, and HR Operational Administrator. In these positions, they focused on areas such as risk management, internal control frameworks, data integrity, and crisis management.

Carrie Coles has a diverse education history. In 2017, they attended the Institute of Customer Service and obtained a degree in Customer Service Management with a focus on Assessing. Prior to that, in 2016, Carrie attended the same institute and received a degree in Customer Service Coaching. In the same year, they attended ILX (Alexos) and completed a course in Risk Management. In 2012, Carrie attended the Institute of Customer Services and obtained a degree in Communications and Solutions within the field of Customer Services. Additionally, in 2007, they completed a National Vocational Qualification at NVQ Level 3 in Business Administration, Management, and Operations. Carrie also holds a certification in Leadership and followership from The Open University, obtained in 2023.