Susan Gross Shaffer Phr, Shrmcp

Susan Gross Shaffer, PHR, SHRMCP has a diverse work experience spanning over several companies and roles. Susan Gross is currently working as a Human Resources Business Partner at GoodLeap LLC, where they provide HR consultation and support to designated business locations. Prior to this, Susan took a career break in 2019 to travel with their retired husband in their RV. Before that, they worked at Franklin American Mortgage Company as a Senior Human Resources Manager, focusing on leadership/staff development, employee relations, policy compliance, and performance management. Susan Gross also held the position of Human Resources Manager at the same company, being responsible for overall HR functions for FAMC employees. Susan has previous experience as a Human Resources Manager at Nouveau Eyewear, Inc., and as a Client Services Manager at Bob Lilly Professional Promotions. Susan Gross started their career as an Administrative Assistant/Office Manager at Kelley Promotions, Inc. and as an Administrative/Accounting Assistant at First Consumer Credit, LLC. Throughout their career, Susan has demonstrated their expertise in HR functions, including staffing, compensation, benefits, employee relations, policy interpretation, and compliance with laws and regulations.

Susan Gross Shaffer, PHR, SHRMCP, has a Bachelor's Degree in Business Administration from Stephen F. Austin State University. In 2013, they obtained the Professional in Human Resources® (PHR®) certification from HRCI. In 2015, they obtained the SHRM Certified Professional (SHRM-CP) certification from SHRM. Additionally, they have obtained certifications in Effective Presentation Skills from Effective Presentations in 2017 and Reality-Based Leadership in 2016.