Dallas FRAZER

Dallas Frazer has a diverse work experience spanning different industries and roles. Dallas is currently working at GoodTime.io as a Senior Customer Success Manager & Coach, where they manage a portfolio of approximately 30 customers and helps them with onboarding, product adoption, and value realization. Dallas also leads the team coaching function to improve the problem-solving capabilities of their colleagues and foster collaborative relationships with customers.

Prior to that, Dallas worked at Shopify as a Recruitment Operations Lead from 2017 to 2020. In this role, they managed a team of 15 Recruiting Coordinators and implemented tooling solutions to optimize candidate scheduling and engagement. Dallas also supported the growth of team members and continuously improved the recruiting process.

Before joining Shopify, Dallas worked at the Australian Government as a Defence Office Manager at the Australian High Commission in Ottawa. Dallas was responsible for managing office administration, visit and event planning, and financial forecasting and expenditure tracking for the Defence Section office. Dallas held this position from 2008 to 2017.

Dallas also has experience in the Australian Army, where they served as a Logistics Officer from 2001 to 2008. In this role, they developed and demonstrated skills in leadership, logistic planning and management, human resource management, training and assessment, and financial and project management.

Overall, Dallas Frazer has a diverse background with experience in customer success management, recruitment operations, office management, and logistics.

Dallas FRAZER has a diverse education history spanning various fields. In 1997 to 1999, FRAZER attended UNSW and obtained a Bachelor of Science (BSc) degree with a focus on Human Geography. Following this, from 2000 to 2001, FRAZER enrolled at the Royal Military College - Duntroon and completed a Diploma of Personnel Management in the field of study that is unspecified. In 2001 to 2002, FRAZER pursued further education at UNSW, earning a Bachelor of Science with Honors degree with a specialization in Sociology and Human Geography. From 2004 to 2007, FRAZER attended the University of New England (AU) and obtained a Graduate Diploma of Urban and Regional Planning, focusing on City/Urban, Community and Regional Planning. Additionally, from 2008 to 2012, FRAZER attended the Australian College and acquired a Diploma of Graphic Design and Desktop Publishing with a specialization in Graphic Design. Most recently, in 2016 to 2017, FRAZER attended the Australian Institute of Business and obtained a Masters of Business Administration degree with a concentration in Business Administration and Management, General. In terms of certifications, FRAZER received a Certified Customer Success Manager designation from The Success League in September 2021.