Blessma Macabales

Blessma Macabales is a Senior Manager with over 12 years of experience in Call Center Operations, Business Development, and Client Management. Macabales began a professional career at eTelecare Global Solutions, holding multiple roles including Shift Manager, Team Leader, Operations Manager, Customer Service Associate, and Client Manager. Subsequently, positions were held at Stream Global Services as Business Development Manager and at Convergys as Senior Client Services Manager. Currently, Macabales serves as Consumer Operations Call Center Vendor Manager at Google. Educational credentials include a Bachelor’s Degree in BA Political Science with a Major in Public Administration from the Polytechnic University of the Philippines.