Jelena Oertel has a diverse professional background spanning multiple roles in protection and program management. Initial experience as a Protection Assistant at UNHCR provided a foundation in humanitarian work. After a brief tenure as a Linguist/Translator at Google, Jelena took on various program management positions, including Senior Program Manager for Storage and GCP Site Reliability Engineering, where significant contributions were made to incident management and tooling development. An additional role as Localization Manager further highlighted expertise in program execution. Previously, work as an Associate Field Officer (Protection) at UN Refugee Agency showcased a commitment to protection and support for vulnerable populations. Educational qualifications include a Bachelor's degree in Economics from Sveučilište 'Josipa Jurja Strossmayera' u Osijeku and a Master's degree in International Relations and Affairs from the University of Zagreb.
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