Jacqueline Chilton

Jacqueline Chilton has a diverse and extensive work experience spanning across various industries and roles. Jacqueline is currently the Vice President of Operations at Pangea Money Transfer since March 2023. Prior to that, they worked at McDonald's from December 2020 to March 2023, serving as the Global Senior Director of Payments Operations and Fraud. During their time at McDonald's, they led payment and fraud operations on a global scale and was instrumental in supporting the company's global expansion efforts.

Before joining McDonald's, Jacqueline worked at Ticketmaster as the Vice President, Head of Global Payments & Fraud from January 2018 to December 2020. In this role, they focused on bringing a best-in-class payments experience to fans of live entertainment and developed payment strategies, gift cards, and managed fraud operations.

Earlier in their career, they worked at ADP as the Senior Director of Product Management, Innovation Center, where they led tax experience, compliance, and payments and managed teams of product managers. Prior to that, Jacqueline worked at Glenbrook Partners as a Partner, Payments Innovation Consulting, where they achieved significant sales growth and client diversification by working on various projects in the payments space.

Jacqueline has also held positions at Accenture as a Senior Manager in the Financial Services sector, where they oversaw client relationships, engagement management, and thought leadership. Additionally, they worked as an Independent Consultant at JC Consulting, where they led consulting engagements on payments product strategy and worked for clients such as Accenture and Visa Inc. Jacqueline began their career at Bain as a Business Strategy Consultant, delivering strategy consulting projects to leading companies across multiple industries.

Overall, Jacqueline Chilton's work experience demonstrates their expertise in payments operations, fraud management, strategic consulting, and team management across various industries.

Jacqueline Chilton holds an MBA degree in Business Administration and Management, General from the Ivey Business School at Western University. Prior to that, they completed their undergraduate studies at the Smith School of Business at Queen's University, earning a BComm degree in Commerce. In addition to their educational background, Jacqueline has obtained certifications in McDonald's Inclusive Leadership from the Center for Creative Leadership in March 2022, and Merchant Payments 101 from the Merchant Advisory Group in May 2021.