Bill Duff

Bill Duff, FCX-I, currently serves as the Director of Customer Experience at Gordian, focusing on enhancing the end-to-end consumer experience and fostering a customer-centric culture. Prior experience includes roles as Chief Customer Officer and Consultant at eXperience Impact, where strategic synergies between customer, people, and process were prioritized. At adidas Group, Bill held the position of Sr. Director of Customer Service for North America, establishing effective processes for high-quality service delivery. Bill's extensive background at CHEP includes roles such as Vice President of Customer Operations, where Bill executed significant organizational redesigns and developed key initiatives like the first Net Promoter Score program. Bill holds a Bachelor of Science in Marketing from La Salle University.