Jade Friggeri

Jade Friggeri is a dedicated professional with extensive experience in customer success and operations management. Currently serving as a Success Ops Analyst at Gorgias, Jade specializes in integrating helpdesk solutions for e-commerce brands to enhance personalized support and optimize customer service into revenue-generating activities. Previously, as a Customer Success & Operations Manager at Shipup, Jade managed a portfolio of 30 clients while implementing process automation and developing KPI monitoring dashboards. Additional roles include operational mission lead at moka.care, where Jade focused on practitioner onboarding and product development, as well as an internship at EH&A Consulting, concentrating on risk analysis and crisis simulations. Early work experience at Dassault Systèmes involved market research and strategic planning. Jade holds an MBA in Intelligence Économique from Ecole de Guerre Economique and a Master’s Degree in Psychology from Northumbria University.