Janice Ferreras

Janice Ferreras is a skilled Customer Growth Manager at Gorgias, focusing on enhancing e-commerce merchants' support and driving increased lifetime value, average order value, and conversions through omni-channel solutions. Previously, Janice held various roles at Holcim, including IT Analyst, where recognition was received for reliable documentation and successful knowledge transfer projects. Experience at Google involved managing GSuite domains and providing support across multiple services, earning top employee accolades. Janice's time at Accenture featured leadership roles that included developing team strategies and managing technical escalations, while earlier positions at IBM and Racehub Trading involved technical support and project analysis, demonstrating a strong track record in customer service and technical expertise.