Terrence Lanier Incident and Problem Management

Terrence Lanier possesses extensive experience in Incident and Problem Management, currently serving at Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas since June 2006. With a focus on ITIL, ITOM, and critical incident management, Terrence has held various roles including Level 2 & Level 3 Service Desk Consultant, Team Lead, and Service Desk Analyst, demonstrating strong skills in ticket management, customer service, and triage. Additionally, Terrence has been involved with GoSmallBiz.com, providing consulting services for small businesses, and has had a long-term association with Prepaid Legal Services, Inc., where responsibilities include mentoring, consulting, and identity theft protection expertise. Terrence holds multiple degrees in computer science and networking from Robert Morris University and possesses several industry certifications.