GoTo
Otilia Aszteri is an experienced professional with a diverse background in technical account management, customer support, and training. Currently serving as a VIP Technical Account Manager and IT Level 3 at GoTo since April 2021, Otilia is responsible for coordinating multiple projects, attending escalation meetings, and ensuring customer satisfaction through advanced support and effective resolution strategies. Previous roles include Delivery Manager at BT Global Services, Associate Site Manager at Quintiles, and iCRA at C3i Europe, showcasing expertise in site management and stakeholder relations. Otilia also has a strong foundation in customer relations from experiences at Celebrity Cruises, as well as marketing and HR management from positions in real estate. Educational qualifications include Bachelor's degrees in Commerce with majors in Public Relations and Industrial Management, along with additional certifications in social sciences.
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GoTo
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GoTo’s flexible-work software – including GoTo Connect, GoTo Resolve, Rescue, Central, and more – is built for small and midsize business IT departments, but powerful enough for the enterprise. GoTo software is designed to support end-users' unified communications & collaboration (UCC) and IT management & support needs, and nearly 800K customers contribute to the more than 1 billion people joining meetings, classes, and webinars through GoTo’s UCC products, and half a billion connections on the company's remote access and support tools.