GoTo
Richard Lang, B.A.A., PMP, is an experienced Agile Coach, Scrum Master, and Project Manager currently at GoTo since June 2017. With a robust background in customer service, support management, and project implementation across various industries, Richard has demonstrated significant achievements in quality assurance and team processes, notably improving testing coverage and customer support outcomes. Previously, roles included Senior Implementation Consultant at PetalMD, Consultant at R3D, and Manager, Product Management at Oracle (formerly Taleo), where strategic oversight and cross-functional leadership were pivotal in managing complex projects and enhancing operational readiness. Richard holds a Bachelor's Degree in Computer/Information Technology Administration and Management from the University of Moncton.
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GoTo
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GoTo’s flexible-work software – including GoTo Connect, GoTo Resolve, Rescue, Central, and more – is built for small and midsize business IT departments, but powerful enough for the enterprise. GoTo software is designed to support end-users' unified communications & collaboration (UCC) and IT management & support needs, and nearly 800K customers contribute to the more than 1 billion people joining meetings, classes, and webinars through GoTo’s UCC products, and half a billion connections on the company's remote access and support tools.