• GoTo

  • Shannon Littlefield

Shannon Littlefield

Senior Customer Support Strategy Manager at GoTo

Shannon Littlefield is a seasoned professional in customer support strategy, currently serving as the Senior Customer Support Strategy Manager at GoTo since August 2022. Prior experience includes various roles at LogMeIn from February 2015 to September 2022, where Shannon progressed from Join.me Customer Service Representative to Customer Support Strategy Manager. Additional roles include an Americorps Fellowship at Tenacity and positions in hospitality and internships in previous years. Shannon holds a Bachelor of Arts in Anthropology from Franklin & Marshall College, earned between 2008 and 2012, and attended Gould Academy from 2004 to 2008.

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GoTo

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GoTo’s flexible-work software – including GoTo Connect, GoTo Resolve, Rescue, Central, and more – is built for small and midsize business IT departments, but powerful enough for the enterprise. GoTo software is designed to support end-users' unified communications & collaboration (UCC) and IT management & support needs, and nearly 800K customers contribute to the more than 1 billion people joining meetings, classes, and webinars through GoTo’s UCC products, and half a billion connections on the company's remote access and support tools.