Rick Dunn

Rick Dunn has a diverse work experience spanning over two decades. Rick is currently serving as the Vice President for Customer Experience & Support at GPS Trackit since May 2023. In this role, they are responsible for migrating customer subscriptions from 3G to 5G technology, focusing on customer needs and enhancing their experience.

Prior to this, Rick worked at T-Mobile as a Senior Project Manager from April 2020 to March 2021.

Before joining T-Mobile, they had an extensive tenure at Sprint, where they held various positions. From March 2015 to April 2020, they worked as a Marketing Project Program Manager III, leading national campaigns and developing customer journeys to improve customer experience and reduce churn. From February 2008 to March 2015, they served as a Project Program Manager III, overseeing multiple projects and collaborating with colleagues from different divisions. Previously, from February 2006 to February 2008, they worked as a Manager of Wireless Field Support, managing a team and supervising customer satisfaction and accounts receivables for key corporate accounts.

Early in their career, Rick worked at Nextel as a Senior Strategic Relationship Manager from February 2002 to February 2006, where they focused on providing excellent care and building relationships with corporate and business accounts.

Rick's work experience also includes a brief stint as an Assistant Teacher at Learning Spring School for Autism from 2001 to 2002. In this role, they assisted the classroom teacher and implemented a social-skills curriculum for students with autism.

Overall, Rick Dunn has accumulated valuable expertise in customer experience, project management, marketing, and team leadership throughout their career.

Rick Dunn has studied Communications at two different institutions. Rick obtained an AAS degree in Communications from Scottsdale Community College and an A.A.S. degree in Communications from Scottsdale College. Additionally, they are currently in training for the PMP certification, although the details of this certification are unknown.