Terence T. possesses extensive experience in operations and customer service management across various industries. Currently serving as Assistant Manager of Rental Operations & Engagement at GrabRentals since July 2017, Terence has successfully operationalized the Grab Limo service and oversees both Digital and Voice support teams. Previously, in the role of Rental Operations at GrabRentals, Terence focused on sales operations enhancements and data-driven decision-making. Prior experience includes customer service roles at CPF Board and interactive media management at Mediacorp Pte Ltd, where Terence contributed to service launches and customer satisfaction. Early career roles at StarHub involved partner management and sales training, ensuring quality customer service in retail environments. Educational qualifications include a Diploma in Business Administration from Kaplan Business School and a National Technical Certificate in Food and Beverage Operations from SHATEC.
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