Umi Syukarsyh Hardi has significant experience in customer service and operations management, currently serving as the Assistant Customer Experience Operations Manager at Grab since January 2018. Prior to this role, Umi worked as a Customer Advisor at YTL Communications Sdn Bhd from January to December 2017, and as a Customer Service Representative at Celcom Axiata Berhad from September 2007 to March 2009. Umi's educational background includes attendance at North Jakarta Intercultural School.
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