Gradient Labs AI
Jonathan Catchpowle is an experienced product engineer currently working at Gradient Labs since August 2025. Prior to this role, Jonathan held the position of staff software engineer at Pleo from October 2023 to July 2025 and served as technical lead and software engineer at Smart Pension from September 2017 to June 2023. Jonathan began a career in software engineering at Student Beans, working from November 2016 to September 2017, and at EBI Portfolios from February 2016 to October 2016. Jonathan also gained experience as a software engineer at We Got Coders from September 2015 to January 2016. The expertise includes full stack web development, showcasing a robust background in software engineering.
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Gradient Labs AI
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We are building an autonomous AI agent aiming to resolve up to 80% of customer queries (incl. using actions and account data), enabling companies to scale CX with minimal human staff. The product caters to companies that aim to offer exceptional customer support and want a guarantee of good customer outcomes rather than a "best effort" automation.