Graham Packaging Company, L.P.
Nelson Salomon is an experienced IT professional with a strong background in service delivery and management. Currently serving as Manager of End User Services at Graham Packaging since December 2021, Nelson leads global IT support operations for over 5,000 users across 60+ locations, focusing on ServiceNow platform governance and enhancing self-service capabilities. Previously, as Service Delivery Manager at Graham Packaging, Nelson managed a multilingual MSP team in a 24x7 environment. Prior roles include Manager of Technical Support and Services at Doma, where Nelson directed a 20-person support team, and Manager of I.T. Client Services & Support at Nicklaus Children's Health System, overseeing 25 IT professionals. Education includes a Bachelor of Science in Information Technology from Barry University and a Bachelor of Applied Science in Operations Management and Supervision from Miami Dade College.
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