Joel F.

Joel F. is a seasoned IT professional with extensive experience in systems administration and automation, currently serving as a Sr. IT Administrator and Automation Engineer at GRAIL since April 2025. Previously, Joel held roles as a Jira Systems Administrator and SAAS Administrator at KDInfotech, where automation was implemented in Jira Service Management and ServiceNow to enhance operational efficiency. Joel's background includes managing Jira and Confluence Data Centers at Rally Health, oversight of multiple applications like Slack and Okta, and a strong tenure at Blackboard Inc. covering senior systems administration and quality assurance. Joel's career began in quality assurance at Electronic Arts in Canada, rounding out a rich history of supporting and optimizing software applications.