Kenneth Nguyen

Kenneth Nguyen has a diverse work experience. In 2018, they worked as a Google Express Store Operator for Google, where they represented Google through the integration of Google Express within participating retailers, collaborated with a small-scale team of store operators to efficiently manage high-volume order queues to meet target deadlines, and upheld optimal processing of orders to maximize the quality of customer experience. In 2019, they worked as a Customer Service Representative for Netflix, where they provided technical support and effectively processed service-related inquiries for over 80 customers daily, was responsible for daily audits of customer accounts to uphold proper shipment volume and meet expected shipping dates, and worked closely with management and development teams to contribute to improvements in service and find efficient solutions to customer presented issues. In 2020, they worked as an E-Commerce Shop Owner for Grailed, where they sourced secondhand clothing and accessory inventory with intention of sustainable fashion consumption, was responsible for processing, packing and shipping all orders within 3 business days, and provided prompt assistance with exceptional communication between all clients to maintain professional customer service. In 2022, they worked as a Marketing Intern for The Silver Stone.

Kenneth Nguyen began their educational journey in 2014 at Irvington High School. Kenneth then attended Ohlone College from 2018 to 2021, where they studied Communication, General. Currently, they are enrolled in San Francisco State University, where they are pursuing a Bachelor of Arts in Communication, General.