Jennifer Jeffcoat is the Director of Customer Experience at Grainger PLC, where they focus on customer experience strategy. They have recently led the design and delivery of the Marks & Spencer voice of the customer strategy across various channels. Previously, Jennifer held various roles at Eurostar, including Performance Manager and International Customer Relations Executive. They also served as Head of Brand & Customer Experience at P&O Ferries and were involved with Young Enterprise UK as a Board Member and Treasurer. Jennifer is currently pursuing certifications in Net Promoter Score and Team Management.
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