Iryna Smyk is an experienced professional in customer support and project management, currently serving as Group Manager of Support Engineering at Grammarly since August 2018, where Iryna leads a team to enhance operational efficiency and customer satisfaction. Previous roles include Technical Support Manager and Customer Support Manager at Grammarly, where responsibilities included overseeing major product launches and driving team performance. Prior to Grammarly, Iryna worked at Wentrum in various capacities such as Project Manager and Senior Manager of the Quality of Product Department, focusing on project execution and customer service improvement. Early career experience includes roles at American Councils for International Education and Acctiva Consulting, supporting marketing and educational initiatives. Iryna holds a Master’s Degree in International Economics and Management from Kyiv National Economics University.
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