Sylvie Gouttebarge Monchalin

Sylvie Gouttebarge Monchalin is an experienced professional with a focus on performance management and project leadership within the housing sector. Currently serving as Directrice de la Performance at GRANDLYON HABITAT since January 1990, Sylvie is responsible for driving transformations and innovations, managing customer service improvements, organizational changes, and developing measurement frameworks. Previously held positions include Directrice territoriale Lyon Centre, where Sylvie ensured client satisfaction and efficient management of a diverse property portfolio, and Responsable du service gestion patrimoniale, focusing on data reliability and billing processes. Sylvie's early career includes work as a Consultante chargée d'études at HABITAT ET TERRITOIRES CONSEILS, conducting market and socio-economic studies. Sylvie holds a Master II in Management and Administration des Entreprises from Grenoble Ecole de Management, a Master in Aménagement from Université Jean Moulin (Lyon III), and additional education from iaelyon School of Management.