Gabriele Masili

Gabriele Masili is the Chief Customer Officer at Granicus. Prior to this, they served as the Global VP & Chief Digital Officer (CDO), Customer Experience & Success at Microsoft. In this role, they were responsible for digital-first Customer Experience, Success and Support, Business Intelligence, Data Insights, and Technology across Microsoft’s Enterprise Services, Customer Success, Technical Support & Customer Care. Gabriele built a highly diverse, inclusive, and multifunctional global team of Program, Product, and Content Managers, Data and AI Scientists, Software and Data Engineers, to support 60K internal users, a multi-billion dollar business and 5 billion customer interactions per year.

Prior to their time at Microsoft, Gabriele served as the Global Director – Customer Experience & Technical Support, Digital & Device at Amazon. In this role, they were responsible for customer experience and technical support for digital and device products. Gabriele also served as the Vice President & General Manager – Customer Success, EMEA at Stream Global Services. In this role, they were responsible for customer success in Europe, the Middle East, and Africa.

Gabriele began their career as a Consultant in I.T. & Internal Support in EMEA at GE. In this role, they provided consulting services in I.T. and internal support for GE’s European operations.

Gabriele Masili has a background in management and personal growth from the Higher Academy of Personal Growth. Gabriele also has a degree in informatics from Università degli Studi di Cagliari.

Some of their coworkers include Bob Ainsbury - CPO, Raj Amin - CFO, and Carrie Cisek - Chief Human Resources Officer. Their manager is Mark Hynes, CEO.