Granicus
Karen Steel is an accomplished professional with extensive experience in customer success and digital management. Currently serving as the Manager of Customer Success UK at Granicus since February 2020, Karen previously held the position of Digital Manager at Stoke-on-Trent City Council from September 2011 to February 2020, where responsibilities included designing targeted e-mail bulletins for a significant subscriber base. Prior to that, Karen worked as a Content Editor at Haverhill Echo from July 2002 to September 2011, managing newsroom operations and overseeing the design and content of various publications. Academic qualifications include a Master's degree in Journalism Studies from The University of Sheffield and a BA in French and German from the University of Liverpool. In addition, Karen has gained experience through freelance writing and previous roles in journalism.
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Granicus
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Granicus provides technology that empowers government organizations to create better lives for the people they serve. By offering the industry’s leading cloud-based solutions for communications, meeting and agenda management, and digital services to over 4,000 public sector organizations, Granicus helps turn government missions into quantifiable realities.