Kristen Murphy

Kristen Murphy is an accomplished Manager of Implementation Services at Granicus, leading an international GovTech services team and significantly improving business processes by reducing client escalations by 30% and support cases by 85%. With prior experience as a Success Partner at Proforma and General Manager of the OfficeZilla Program at AIA Corporation, Kristen has demonstrated expertise in managing large programs, enhancing customer experience, and driving operational efficiency. A recipient of leadership development recognition and appointed as a Cultural Ambassador, Kristen champions employee engagement and cross-team collaboration. Kristen holds a Bachelor of Science in Business Management & Marketing and a Bachelor of Arts in Spanish from Arkansas State University, along with experience studying at Polytechnic University of Valencia.