Katie O'Connor

Katie O'Connor is an experienced professional with over a decade of expertise in business analysis and customer account management. Since October 2010, Katie has been with Granite Telecommunications, first serving as a Jr. Business Analyst and then advancing to the role of Senior Premier Account Manager, where responsibilities include managing premier accounts across various industries such as retail, medical, and financial while ensuring high-quality customer service. Prior experience includes working as a Worksite Issue Coordinator at Boston Mutual Life Insurance, focusing on basic insurance underwriting, and serving as a New Hire Trainer/Team Lead at Adecco, where Katie facilitated orientation and training for new call center representatives. Katie holds a Bachelor's degree in Psychology from Bridgewater State University, earned between 2005 and 2008.