Shaendel Hallett

Shaendel Hallett is a seasoned professional with extensive experience in client insights and customer experience across various industries. Currently serving as the Head of Client Insights/Experience at Grant Thornton UK LLP since March 2018, Shaendel empowers teams to enhance client experiences through strategic research, insight generation, and operational efficiency utilizing CRM systems. Prior to this role, Shaendel held the position of Global Insights and Experience Director at bp, where a global insight strategy was developed, leading to significant achievements such as an award-winning Voice of the Customer Programme. Additional experience includes leadership roles at easyJet, Royal Mail Group, HPI Research, Hall & Partners, and GfK, complemented by a Bachelor of Arts in Psychology from the University of Bedfordshire.