Javier Montanez Angarita

Javier Montanez Angarita has a diverse work experience spanning from 1998 to present. Javier has worked in various roles in different companies, showcasing their expertise in research and development, customer service, and management.

In their current role at Graphite Innovation & Technologies, Javier is a Paint Process Engineer responsible for developing coatings for commercial ships. Their duties include formulating cost-effective alternatives while maintaining or improving quality, troubleshooting formulation issues, and contributing to the development of experimental designs.

Prior to this, Javier worked at Manulife as a Bilingual Customer Service Professional. In this role, they served as a Customer Service Supervisor, enhancing performance and resolving challenging customers' issues. Javier utilized CRM software for customer data analysis and retention campaigns.

Javier also worked at Teleperformance as a Customer Service Agent, where they verified and processed rewards points and made modifications to travel itineraries in collaboration with suppliers.

Before that, Javier worked at Gestion de Servicios Globales S.A.S. del Grupo Scotiabank as a Customer Care Advisor. Javier successfully resolved client requests, gained micro promotions, and became proficient in banking products.

Javier's earlier experiences include working as a Commercial and Logistic Manager at Idaisa S.A.S., a Director of Research Development at Pinturas Extracryl, and a Director of Research Development at Pintunal. In these roles, they demonstrated their skills in business development, sales, and formulation design.

Additionally, Javier has a Technical Assistant experience at COLPISA COLOMBIANA DE PINTURAS S.A., where they provided on-site technical assistance at General Motors Colmotores OEM Assembling plant, focusing on paint shop duties and the application of anticorrosive coatings and primers.

Overall, Javier Montanez Angarita has a strong background in research and development, customer service, and management, demonstrating their versatility in various industries and positions.

Javier Montanez Angarita obtained a Bachelor's degree in Chemical Engineering from Universidad de América, where they studied from 1987 to 1994. In 2004, they attended Fundación Universitaria Konrad Lorenz, where they earned a Specialist degree in consumer psychology with a focus on marketing.

In addition to their formal education, Javier has obtained various certifications. In July 2022, they achieved advanced proficiency in workplace English through the CELPIP 2022 test administered by Celpip tests. Javier completed the "Advanced Persuasive Selling: Persuading Different Personality Types" course through LinkedIn in October 2021. Javier also completed several customer service-related courses, including "Customer Service: Handling Abusive Customers," "Delivering Bad News to a Customer," and "Empathy for Customer Service Professionals," all through LinkedIn, in 2021.

Prior to that, in December 2019, Javier completed the "Introduction to Data Analysis using Excel" course provided by Microsoft. Javier obtained an International English Language Testing System (IELTS) score of 6.5 from the British Council in February 2019. Additionally, they have obtained a certification for verified international academic qualifications from the World Education Services, although the specific month and year of obtaining this certification are not mentioned.