Samantha Abello

Samantha Abello has a diverse work experience. Samantha currently works at Grayscale, where they started in 2022 and is currently serving as a Customer Support Team Lead. In this role, they work closely with the Product and Engineering teams to provide effective solutions to customers and acts as a liaison for third-party communication vendors. Prior to this, Samantha worked at Five Daughters Bakery as an Area Manager, where they were responsible for developing and executing business strategies to improve profitability and operational efficiency. Samantha also evaluated performance and provided feedback to team members. Samantha also has experience at Gap Inc./ Banana Republic as an Assistant Manager and Acting Store Manager, where they led the store to success by implementing operational strategies and achieving performance goals. Lastly, they worked at Silver Bay YMCA as a Guest Services Manager, overseeing reservations and guest management operations. In this role, they collaborated with other departments to meet guests' needs and utilized software for proactive account management.

Samantha Abello is currently pursuing a Bachelor of Science degree in Psychology at Kennesaw State University, which they are expected to complete in 2023. Prior to this, they attended Florida Gulf Coast University from 2009 to 2012, where they studied Resort & Hospitality Management. In addition to their academic pursuits, Samantha has also obtained a certification as a Conversational Support Expert from Intercom in January 2023.