Shelly Santana

Shelly Santana is an experienced hospitality professional with a diverse background in restaurant management and customer service. Currently serving as Assistant General Manager at Great American Restaurants since January 2020, Shelly previously held the position of Front of the House Manager at The Oceanaire Seafood Room from August 2017 to January 2020. Shelly's extensive tenure with Hillstone Restaurant Group included roles such as Server, Greeter, and Expeditor from March 2002 to June 2016, showcasing strong leadership and operational skills. Additionally, experience as a Server and Service Captain at Houstons Restaurant involved training new hires, managing guest relations, and performing financial responsibilities. Early career experience included a role as Baker/Cashier at Cheesecake Factory, focusing on product knowledge and customer transactions. Shelly holds a degree in Restaurant and Tourism Management from Florida International University, further solidifying expertise in the hospitality field.