Sharity Medrano

Sharity Medrano brings 15+ years of direct response marketing experience in sales, operations, and customer engagement to Great Falls Marketing including 9 years with KPI Direct, Maine’s brightest team of DR consultants. Most recently, as Director of Customer Experience for KPI, Sharity managed multiple sales and customer service call centers both in the U.S. and internationally, overseeing sales and customer service performance in the U.S, U.K, R.O.I, Canada, and Germany.

Sharity lead the efforts to improve the customer experience starting from the initial sales call all the way through to the customer service interaction for multiple clients changing it from a fragmented state to one of increased efficiency and effectiveness while balancing the needs of the customer and the business. Through this process she turned vendor management to true partnerships and developed standard operating procedures to provide trackable and measurable success for sales and customer service.

Sharity is an avid runner, a long-time volunteer & supporter of her local animal shelter, and if she’s not having fun at the office, she’s spending time with her childhood sweetheart and two adult children.