Leo Perez

Leo Perez has extensive work experience in customer support and management roles. Leo has worked at multiple companies in various positions, showcasing their skills in leadership, strategic planning, and continuous improvement.

Leo Perez's most recent position was as a Customer Support Manager at Great HealthWorks, which they started in 2020.

Prior to that, they worked at Onshore Outsourcing from 2016 to 2019, first as a Senior Director of Client Services and then as Vice President of Client Services. In these roles, they managed multiple BPO service desks, overseeing staff and driving performance improvement initiatives.

From 2013 to 2016, Leo Perez worked at KaVo Kerr. Leo held the position of Director of Customer Care, where they led a team in providing support to dental offices and clinics. Leo also served as a Technical Support Manager, leading a large staff in improving customer experience.

Leo Perez's work history also includes a role at Visiting Nurse Health Systems from 2011 to 2013. Leo was responsible for managing the customer service call center and overseeing the clinical advice nurse team.

Before that, Leo Perez had a long tenure at McKesson, where they held multiple positions over the years. Leo was the Executive Director of Customer Support & Operations from 1995 to 2010, overseeing call center operations and P&L accountability. Leo also served as the Director of Customer Support - Pharmacy Software & EDI Services from 2003 to 2007.

Leo Perez's earlier experience includes a role as the Director of Implementation and Customer Support and Operations at TechRx, formerly NDCHealth, from 2000 to 2003. In this position, they led a team responsible for pharmacy system operations and implementations.

Throughout their career, Leo Perez has demonstrated a strong track record of achieving results, improving client satisfaction, and fostering employee growth through strategic planning and continuous improvement initiatives.

Leo Perez received their Bachelor of Arts (BA) degree in Education from Texas State University, which they attended from 1976 to 1980. Later, they pursued a Master's degree (ME) in School Administration from the University of Texas at Brownsville. The duration of their enrollment for their Master's degree is not specified. In addition to their formal education, Leo Perez has obtained several certifications. Leo completed the "Agile at Work: Building Your Agile Team" course from LinkedIn in January 2020. Leo also completed the "ITIL® Foundation 4 First Look" course from LinkedIn in the same month and year. Moreover, Leo Perez obtained a Certificate of Achievement in Project Management Professional from Villanova University in April 2011.