Kasie Smith

Kasie Smith is a highly experienced professional with a robust background in software quality assurance, operational support, and business process innovation. Currently serving as a Sr. Software Quality Assurance in the Corporate Project Office at Great West Casualty Company, Kasie focuses on software testing for Guidewire and aligning business needs with IT processes. Previous roles include Life New Business Manager at Sammons Financial Group Companies, where leadership and team development resulted in improved service quality, and Director of Operations Support at Allstate, where strategic insights optimized business processes and enhanced customer experience. Kasie's extensive tenure at Esurance encompassed various leadership positions, emphasizing customer experience programs and process improvements. Additionally, Kasie has experience as an Adjunct Professor at Bellevue University, teaching Contact Center Management and Leadership. Educationally, Kasie holds an MBA from Bellevue University and a Bachelor's degree from the University of Sioux Falls.