Cynthia Mercado

Cynthia Mercado is a dedicated professional with extensive experience in the healthcare and social services sectors. Currently serving as a Geriatric Service Support Coordinator at Greater Springfield Senior Services, Inc. since February 2018, Cynthia conducts health assessments and develops service plans for elderly program enrollees, ensuring access to necessary community long-term care services. Additionally, Cynthia has held various positions at Baystate Health, including Patient Care Technician since July 2013, where responsibilities included documenting patient vitals and ensuring compliance with nursing policies. Prior experience includes serving as a Case Manager at WestMass ElderCare, an internship at Baystate Health Access Services, and customer service roles at Aeropostale. Cynthia holds a Bachelor's Degree in Healthcare Management from Elms College.