Stephanie Stout

Stephanie Stout has extensive work experience in the financial services industry, particularly in contact center operations and management. Stephanie is currently serving as the Vice President of Contact Center Operations at Greater Texas Credit Union, where they oversee the efficient functioning of the contact center. Prior to this role, Stephanie held the position of Assistant Vice President of Contact Center Operations at the same organization.

Stephanie previously worked at Smile Doctors Support Services as the Director of Patient Support Centers and Digital Experience. In this role, they were responsible for managing multiple patient service center locations and the digital experience team, ensuring smooth operations and adherence to best practices.

Before that, Stephanie worked at United Heritage Credit Union as the Contact Center Director, where they managed all contact center operations to ensure member and prospect needs were met. Stephanie also implemented performance improvement processes and effectively led the team.

Stephanie's earlier experience includes positions at Velocity Credit Union, where they served as the Senior Sales and Service Center Manager, Member Service Center Manager, Personal Finance Specialist Level II, and Financial Service Advisor Level III. Stephanie was responsible for sales and service management, as well as providing financial advice to clients.

Stephanie began their career at Security Service Federal Credit Union as a Risk Management Researcher, working part-time while attending the University of Texas at San Antonio. In this role, they assisted with researching fraudulent activity, handling disputes, and fulfilling subpoena requests.

Overall, Stephanie Stout has a strong background in contact center operations, management, and financial services, making their a valuable asset to any organization in the industry.

Stephanie Stout began their education at The University of Texas at San Antonio in 2001, where they studied for one year. Stephanie then transferred to The University of Texas at Austin in 2002 and pursued a degree in Economics until 2005. After a break in their education, Stephanie returned to The University of Texas at San Antonio in 2021 and is expected to complete their degree in Multidisciplinary Studies in 2024. Stephanie'scurrent field of study includes Business, Communications, and Sociology.