Fiona Wilkes

Fiona Wilkes is a System Analyst at Greater Western Water, where involvement in systems, testing, and process architecture fosters growth and empowerment within the business analyst team. With extensive experience in customer service across various roles, Fiona has held significant positions in the Community & Care team, focusing on supporting clients during financial hardship. Prior roles encompass a series of customer care and consulting positions at Western Water and Sensis, demonstrating a strong commitment to resolving complex issues, enhancing customer relationships, and improving service delivery. Fiona's early career includes roles in the telecommunications industry with Telstra and various positions within the hospitality sector, showcasing a diverse skill set in customer engagement, account management, and operations.