Mohammad Ibrahim Shams has extensive experience in the insurance and telecommunications sectors. Currently serving as Deputy Vice President in the Claims Department at Green Delta Insurance Company Limited since September 2012, responsibilities include preparing medical bill statements, reconciling advances, processing payments, and educating clients on claims submissions. Prior roles include Assistant Vice President and Senior Executive Officer across various departments. Previous experience at Grameenphone Ltd involved delivering customer service to corporate and SME clients. Mohammad Ibrahim Shams is pursuing multiple educational qualifications, including a Master's degree in International Trade & Business and an MBA in Human Resource Management, along with other certifications from prestigious institutions in Bangladesh.