Subhashini Nagarajan

Subhashini Nagarajan has a diverse work experience spanning multiple industries. Their most recent role is as a Client Onboarding Specialist at Green Story, starting in March 2022. Prior to this, they worked at Fresh Finds as a Client Success Management- Onboarding | E-Commerce Platform from November 2021 to December 2021. In this role, Subhashini conducted usability testing, collected feedback, and made improvements to enhance the onboarding process. They also identified pain points in the live chat channel and developed alternative solutions.

Before their time at Fresh Finds, Subhashini worked as an Assistant Montessori Teacher at EastGate Montessori School from April 2018 to February 2019. They met with parents, prepared the learning environment, and organized activities to promote mental and social development.

Subhashini's earlier experiences include working as a Customer Support Team Manager at Max Life Insurance Company Limited from June 2008 to June 2009. They recruited and coached a team to deliver personalized solutions and meet sales goals. Additionally, Subhashini served as a Customer Support Team Lead at India Infoline Finance Limited from May 2007 to May 2008. In this position, they made outbound calls, set appointments, and achieved sales targets.

Overall, Subhashini Nagarajan has demonstrated expertise in client onboarding, customer support, and team management in various industries.

Subhashini Nagarajan's education history includes a Master of Business Administration (MBA) degree with a specialization in HR and Marketing. Subhashini obtained this degree from Shrimati Indira Gandhi College from 2005 to 2007. Prior to that, from 2002 to 2005, they completed their Bachelor's degree in Mathematics at the same college.

In addition to their formal education, Subhashini Nagarajan has obtained several certifications to enhance their professional skills. Subhashini acquired certifications such as "Financial Basics Everyone Should Know" from LinkedIn in December 2021, "Salesforce For Customer Success" from LinkedIn Learning in December 2021, and "The Fundamentals Of Selling Online" from the Canadian Professional Sales Association in December 2021.

Furthermore, Subhashini Nagarajan earned certifications like "Creating a Positive Customer Experience," "Customer Success Management Fundamentals," "Thriving @ Work: Leveraging the Connection between Well-Being and Productivity," "Using Feedback to Drive Performance," and "Working with Upset Customers" from LinkedIn Learning in September 2021.

Subhashini also completed the "Google UX Design" certification from Coursera | Google in August 2021 and May 2021. Additionally, Subhashini Nagarajan obtained the "Service Excellence" certification from OTEC - Workforce Innovation in August 2021 and the "Remote Work Certification 2021" from Workplaceless in October 2021.