Jessica Chang

Jessica Chang is a seasoned customer success professional with extensive experience in driving product adoption and customer retention across various roles. Currently serving as Customer Success Manager II for Mid-Market at Greenhouse Software, Jessica previously held the position of Customer Success Manager at TrueContext, overseeing a portfolio of over 60 accounts and focusing on personalized support and proactive advocacy. Jessica demonstrated remarkable impact at Kallidus, achieving 110% Net Retention and earning an 'MVP' Award for managing a multi-million dollar portfolio and maintaining an 88% renewal rate. Early in the career, Jessica held positions at Procurify, where engagement strategies enhanced community participation and success processes improved customer experiences, and began with customer service roles at Lekiu Importing Co. Ltd., Triple O's Restaurants, and PNE. Jessica holds a certification in Technical Web Design from the British Columbia Institute of Technology.