Leah Ní Ghríofa

Leah Ní Ghríofa's work experience begins in 2009 as a Receptionist at Times Hostels, where they were responsible for guest check-ins, managing bookings, and providing tourism recommendations. Leah also conducted new hire training and acted as an interim manager. From 2011 to 2013, they worked as a Receptionist at Hip Hop Hostels, where they took on additional responsibilities such as social media management, event coordination, and staff training.

In 2013, Leah became a Hostel Manager at Times Hostels, overseeing a 30-room hostel and four offsite apartments. Leah managed a team of 12 and handled hiring, training, and scheduling. After two years, they transitioned to CarTrawler as a Customer Operations Representative, resolving customer queries in French and English, meeting KPIs, and providing exceptional customer service.

Leah joined LinkedIn in 2018 as a Member Success Consultant. In this role, they advised and engaged LinkedIn members and customers, onboarded new members, identified the right product for their needs, and provided product training. Leah later shifted their focus to addressing LinkedIn Recruiter license violations and collaborated with cross-functional partners to protect the LinkedIn member ecosystem.

Leah then worked at DocuSign as a French Adoption Consultant, providing expertise and support to French-speaking clients. Currently, Leah holds the position of Customer Success Manager II, Mid-Market at Greenhouse Software.

Leah Ní Ghríofa's education history includes a Diploma in Project Management from Griffith College Dublin, which they obtained in 2020. Prior to that, they completed their Leaving Certificate at Coláiste Íosagáin from 2000 to 2006.

In addition to their formal education, Leah has obtained several certifications. In 2018, they completed the "Confronting Bias: Thriving Across Our Differences" and "Employer Branding on Linkedin" certifications from LinkedIn. In 2019, they became a "Rock Your Profile Ambassador." In 2020, Leah obtained certifications in "Skills for Inclusive Conversations," "Strategic Thinking," "Diversity, Inclusion, and Belonging," "Unconscious Bias," "Communicating Across Cultures," "Diversity, Inclusion, and Belonging for All," "Effective Listening," "Learning LinkedIn Recruiter," and "Sales: Customer Success." These certifications demonstrate their commitment to ongoing professional development and their expertise in various areas.