Gabriel Silva

Gabriel Silva has extensive experience in IT support and analysis, currently serving as a 2nd Level Support Analyst at GreenMile Powered by Descartes since February 2021. Responsibilities include analyzing and documenting customer-reported scenarios, conducting audits, managing service requests, and overseeing deployment schedules. Previously, Gabriel held various roles, including IT Support Technician at Hepta Tecnologia e Informática, where support and equipment maintenance for the Office of the General Advocate of the Union in Roraima were provided. Other positions include managing technology and network operations at Marlin Renault & Marlin Nissan LTDA, supervising administrative functions at Casa Da Construcao, and providing user support and equipment maintenance in earlier roles. Gabriel holds a Bachelor's degree in Information Systems from Estácio, obtained between 2013 and 2020.