Mercy Karimi is an experienced professional with a strong background in customer experience optimization, strategic vendor management, and operational efficiency across various industries. At Sendy, as Customer Journey Lead, Mercy optimized customer experiences by mapping journeys and implementing solutions to enhance retention and satisfaction. At Jumia Group, as Regional Strategic Vendor Service Manager, Mercy developed strategies to improve vendor engagement and performance. Previous roles at Nielsen and East African Breweries PLC focused on client service and consumer research, providing valuable insights and trend analyses. Recently, as Chief of Staff at Greenwheels, Mercy streamlined operations and introduced efficient processes. Educational qualifications include a Master of Science in Statistics and a Bachelor's degree in Economics and Statistics from the University of Nairobi.
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