Leigh Grey-Smith

User Experience Lead - Director at Greytone

Leigh Grey-Smith is a seasoned User Experience Lead and Director at Greytone Consulting Pty Ltd since January 2005, currently serving as Chief Design Officer at norg.ai on a part-time basis from March 2024 to January 2025. Leigh has extensive experience in user experience design, having held significant roles such as User Experience Designer at Telstra, where contributions included navigating market reactions post-Optus data breach, and Head of UX at the Digital Transformation Agency, focusing on citizen segmentation research and agile design culture. Previous positions include Lead User Experience Designer at Conversion Digital, Head of User Experience at Alliance Software, and a Digital Director role at The Sphere Agency. Leigh holds degrees from the University of Melbourne and the Victorian College of the Arts.

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Greytone

Helping innovators innovate Greytone is a user experience consultancy, servicing Melbourne and Sydney. 
We provide tactical and strategic engagements to fuel digital product innovation. We believe the success or failure of a digital product is the products ability to meet an unmet human need. We provide a variety of techniques, tools, methodologies and hands on assistance to provide high customer value experiences, improving brand equity, and business value of digital assets. Greytone specialises in evidence-driven digital & product strategy, UX design, brand and creative services for software companies and digital businesses


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