Valérie Vallée

Valérie Vallée has a diverse work experience. Valérie worked at GRICS from January 2017 to September 2021, first as a technician providing support for educational management software modules and then as an analyst providing customer service and support for various educational software applications. Valérie'sresponsibilities included managing calls and emails, participating in testing and documentation, and transferring knowledge to colleagues.

Prior to that, Valérie worked at SAQ from July 2015 to January 2017, where they held positions in quality assurance and computer technician roles. In the quality assurance role, they analyzed prototypes and business needs, wrote structured test plans, executed tests using tools like Squash and Selenium, documented knowledge bases, and prepared updates for business clients. As a computer technician, they responded to user requests, resolved level 1 incidents, and documented actions taken.

Valérie also worked at Hydro-Québec from 2006 to 2008 as an analyst.

Overall, Valérie has demonstrated skills in customer service, application support, quality assurance, technical troubleshooting, documentation, and coordination of IT service activities.

Valérie Vallée has completed a Certificat perfectionnement 60h AUTOMATISATION DE TESTS EN ASSURANCE QUALITÉ DU LOGICIEL from Collège de Bois-de-Boulogne in the year 2016. Prior to that, they obtained a DEC (Diplôme d'études collégiales) in Technologie informatique / technologie des systèmes informatiques from Institut teccart, where they studied from 1997 to 2000. Additionally, Valérie Vallée has an ITIL foundation certification, but no information is available regarding the institution, month or year of its completion.