Kim Simpson

Kim Simpson has held a variety of roles in the customer service and financial industries since 2011. Kim began their career as an Office Manager and Bookkeeper at ShopRite Supermarkets in 2011, where they were promoted to office management from cashier in 6 months, trained over 20 new cashiers and office management staff, and created weekly cashier schedules for 30 cashiers. In 2014, they worked as a Teller at JPMorgan Chase & Co., where they balanced Automated Teller machines and cash drawers daily totaling over $100,000, processed 30+ transactions per hour, and up-sold customers by informing them of new credit card opportunities, resulting in at least 10 new credit cards opened per month. In 2015, they became a Customer Support Manager at ClickPay, where they launched a call center in Cebu, Philippines and successfully onboarded and trained 70 agents, oversaw a total team of 50 both on-shore and off-shore, and effectively managed the help center, resulting in a 20% decrease in volume. In 2021, they joined Ribbon as a Customer Support Manager and Product Support Manager, where they were the first member of the Product Support Team, created processes to streamline triaging bugs and feature requests to engineering and product teams, and set up JIRA form to gather information from internal teams on issues and bugs. Currently, Kim Simpson is a Sr. Customer Support Manager at Gridwise since 2022.

Kim Simpson has a background in Communication and Media Studies from St. Thomas Aquinas College. In March 2021, they obtained the "Ready to Lead" certification from RealPage, Inc.