Estelle Tran

Estelle Tran is an experienced professional currently serving as the Voice of the Customer Manager at Groupe BPCE since November 2019, leading the Digital VoC team to leverage customer feedback for informed decision-making and enhanced customer satisfaction. Prior to this role, Tran held multiple positions as a Digital Consultant at VIATYS and Niji, and gained early experience as a Junior Graphic Designer at Y's Design. Tran's background includes consultancy roles for Accor at Adone Conseil, operational experience in the hotel industry with MGallery Hotel Collection, and social media project management at Accor. Tran’s educational qualifications include a Master in Business Management and a Master of Science in Creative Business from EDHEC Business School.