Nathalie Klemm

Nathalie Klemm has extensive experience in customer experience and management, currently holding the position of Responsable Expérience client Groupe at Groupe E since November 2021. Previously, Nathalie served as Responsable Académie digitale at Romande Energie from 2019 to 2021, and held various roles at PubliBike SA, including Responsable de marché Suisse and responsable projets from 2016 to 2019. Prior to that, Nathalie was Geschäftsführerin at leolea from 2010 to 2015. Nathalie's initial career at Swisscom spanned over a decade, with positions such as Head of Experience Portfolio Design and Customer Care management. Early in Nathalie's career, roles included Churn Analyst at Digi Telecommunications and Communication Manager at Swisscom. Nathalie's academic qualifications include a DAS in Sustainable Management from HEG, a CAS in Innovation Management from Berner Fachhochschule BFH, and degrees in Environmental Economics and Social Sciences from Université de Fribourg and Université de Neuchâtel.